Free Shipping On Orders over N50,000 within Lagos

FAQs



CAN I ORDER BY PHONE?

Yes, you can. Simply call our Customer Service Team on +234 704 444 6467 who will be happy to serve you by giving you product advice and help process your order.

CUSTOMER SERVICE OPENING HOURS

The Customer Service team is available to assist you via telephone, email and Whats App Chat from Monday to Saturday, between 9am and 6pm Nigerian time (GMT).

WILL MY ITEM COME GIFT WRAPPED?

Please indicate at check out (Special instruction for seller) if you would want your order gift wrapped. This is a free complementary service.

WHICH CREDIT CARDS DO YOU ACCEPT?

We accept VISA and Mastercard as well as a direct transfer to our bank.

DELIVERY/SHIPPING CHARGES

You will be charged a flat delivery/shipping rate which will be applied per order, not per item. For further details, please check our shipping & delivery policy

HOW DO I FIND OUT WHEN NEW PRODUCTS ARE BEING LAUNCHED?

To receive exclusive news and product previews from us, please stay in touch by signing up to our newsletter at the bottom of the home page

HOW DO I CARE FOR MY SCENTED CANDLE?

Never leave a burning candle unattended. Burn candles out of reach of children and pets. Do not burn candles on or near anything that can catch fire, only burn candles on a level resistant surface. Never burn your candles for more than 4 hours at a time. At every burn, always burn for 3-4 hours for an even melt pool, Always trim the wick to 5mm before lighting to avoid smoking and damage to the glass.

HOW DO I USE MY REED DIFFUSERS?

Step 1: Remove the gold/silver cover and also the clear plastic cover 

Step 2: Replace the gold/silver cover

Step 3: Place the reed sticks (usually 5 or 7, depending on your bottle size) inside the bottle

Step 4: Let your reed diffuser naturally permeate your space. Reed diffusers will continue to evaporate into the air, creating a subtle and luxurious scent.

HOW SAFE ARE THE INGREDIENTS IN YOUR PRODUCTS?

For our candles, we use 100% natural soy wax and phthalate free fragrance oils infused with pure essential oils, which makes them safe to your health and environment

CAN I RE-USE MY REEDS FOR REED DIFFUSERS?

No. Once reeds have been used for a certain scent, you cannot use them for another scent. The scent that is already absorbed into your reeds will mix with the new scent and could produce undesirable scent combinations. Also, it cannot be reused for the same scents after being used up to 2/3 months

HOW OFTEN DO I FLIP THE REEDS?

Whenever you notice the scent fading a bit or you want an extra burst of fragrance.You should flip the reeds about once per week.

CAN I BRING BACK MY JARS FOR RECYCLING

Yes, absolutely. You may bring back all your TIWI empty candle jars for refills and get 20% discounts. We strongly encourage environmental safety by recycling.